Question 1

What is your cancellation/return policy for event planning and décor services?

Accepted Answer

At Timeless Tale Events, your satisfaction is our priority, and we know plans can change. A 50% deposit secures your date, with final payment due 30 days before your event. Cancel or reschedule 30+ days out for a full refund or future credit. Within 30 days, 50% of the contract is non-refundable; within 15 days, payments are non-refundable. Décor rentals must be returned in original condition within 15 days; damaged or missing items are billed at replacement cost. We’ll always do our best to find solutions that meet your needs.t. We’ll always do our best to find solutions that meet your needs.

Question 2

What shipping methods are available?

Accepted Answer

At Timeless Tale Events, we make sure your event décor and custom creations arrive safely, on time, and in perfect condition. To meet your needs, we offer a variety of shipping options, including standard delivery, expedited shipping, and next-day service. For larger events or specialty items, we also provide dedicated transport solutions to ensure every piece is handled with care. Whether you’re planning a wedding, corporate gathering, or milestone celebration, our goal is to make the logistics seamless and stress-free. For detailed shipping costs, timelines, and personalized recommendations, we encourage you to contact our team directly.

Question 3

What sorts of printing projects do you usually cater for?

Accepted Answer

At Timeless Tale Events, we specialize in custom printing for all occasions, offering unique creations like event signage, backdrops, and décor. Our services include personalized wedding stationery, religious milestone displays, and custom keepsakes like gift boxes and ornaments. We also create 3D printed cake toppers, props, and sublimated items like mugs and clothing. Whether sleek, whimsical, or elegant, we tailor designs to your vision, turning your ideas into one-of-a-kind pieces. If you can dream it, we can create it!

Question 4

What types of events does Timeless Tale Events plan?

Accepted Answer

At Timeless Tale Events, we specialize in a wide range of celebrations, from weddings to bar/bat mitzvahs, milestone birthdays, anniversaries, sweet sixteens, quinceañeras, vow renewals, baby showers, corporate events, and fundraisers. Our approach is unique — we tailor each event to reflect your vision, traditions, and personality. Whether it’s a glamorous wedding, heartfelt vow renewal, or vibrant mitzvah, we create unforgettable, personalized experiences that feel truly “you.” Every celebration is a story worth telling!

Question 5

Do you work with all budgets?

Accepted Answer

Yes, we work with all budgets at Timeless Tale Events. Whether your event is grand or intimate, we provide the same level of care and creativity. We’ll discuss your budget openly, help prioritize what matters most, and recommend vendors that fit your price point. We’re here to guide you, not upsell, ensuring every dollar counts toward creating a meaningful celebration. From luxurious weddings to small gatherings, it’s not about the cost — it’s about creating unforgettable memories that reflect your story.

Question 6

Can We Provide Services Online or Remotely?

Accepted Answer

At Timeless Tale Events, we make planning possible from anywhere. Through Zoom or your preferred platform, we’ll discuss your vision and bring it to life with digital design boards, décor mockups, and detailed layouts. Our team manages timelines, budgets, and vendors, keeping you updated every step. Plus, we create custom décor, signage, and keepsakes—shipped straight to you or your venue. Already have local help? We’ll coordinate with them to ensure everything flows seamlessly.

Timeless Tale Events

About Timeless Tale Events